Terms and Conditions and Return Policy

We apologise that the following may appear somewhat lengthy, but these are in place to protect both you, the Customer, and we/us as the Supplier.

About Us

Express Weldcare Services Limited ( Company Number 04211996 ) is trading at the location Unit B3 Empress Park, Empress Rd, Southampton SO14 0JX.

Your Status

By placing an order through our site, you warrant that:

  • You are legally capable of entering into binding contracts; and You are at least 18 years of age; and
  • That you accept our Terms and Conditions as set out herein.


Subject to any special conditions agreed to in writing, these conditions only, shall apply to, and govern, all contracts for the sale and supply of goods, and or services from the above named Vendor. All other written, printed, and standard Terms and Conditions of Purchase, offered by the Purchaser are hereby excluded. Express Weldcare Services Ltd will regard any official or verbal order, to constitute a contract.


A quotation by the Vendor does not constitute an offer and the Vendor reserves the right to withdraw or amend the same at any time prior to the Vendor’s acceptance of the Purchaser’s order.


Visa Credit, Visa Debit, Visa Electron, Switch, MasterCard, Apple Pay, Google Pay, PayPal and American Express cards are accepted as methods of payment. All transactions are in pounds sterling.

The payment for goods, or services, supplied by Express Weldcare Services Ltd (EWS) on credit will be forthcoming in line with our standard terms for payment, End Of Month plus 30 days from date of invoice. Failure to comply with these payment terms may result in the customer’s account status being revoked, at which time all monies owed for goods and services supplied becomes instantly payable to EWS. We reserve the right to charge a 2% monthly compound interest surcharge against invoices not paid within the agreed terms, and to suspend further deliveries until all arrears (including interest) have been paid.

Ownership of machines, and /or goods supplied does not pass to the Purchaser until the invoice is paid in full.

We will aim to despatch goods the next working day subject to availability of stock. Standard delivery days are Monday – Friday. Saturday delivery is a non-standard service and subject to an additional charge. If however the item is in stock in our warehouse on the day of ordering we may be able to despatch it for a Next Day Service upon request. We must stress that next day delivery cannot be guaranteed. Please be aware, any time or date for delivery named by the Company is an estimate only and the Company shall not be liable for the consequences of any delay.

UK Mainland Delivery is FREE for orders over £85.00 (inc VAT).
UK Mainland is categorised as England, Scotland, and Wales Mainland. Some Islands where a road bridge exists may be classed as Mainland but not all such Islands are included.
We regret that our Courier classes the following Scottish postcodes as “Islands” due to their remoteness: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
If your order total is below £85.00 a UK Mainland P+P charge of £7.50 (inc VAT) will be applied.
For heavier items, such as machines, we deliver using a different postage system to keep costs down: 30kg + price on availability.

For UK Islands, Northern Ireland and International Shipping, costs may vary. With this in mind, if you are located in the aforementioned places please get in touch before any purchases to have the latest shipping prices.


Whilst delivery dates are given in all good faith, they are not guaranteed and are also contingent upon strikes, accidents, government directives and other causes beyond the Vendors control.


Any damage, breakage or shortage must be notified within three days of receipt of the goods.


Requests for cancellations must be submitted in writing for consideration and we reserve the right to make cancellation or other charges where such are, in our opinion, considered necessary.

Late Delivery

If you do not receive your goods after 5 working days and you are in the UK please complete our contact form. Please quote your order number, this number will be included in the confirmation email you received when you placed your order. We will strive to resolve the issue immediately.

Delivery Outside The UK

Please complete our contact form for a delivery quote prior to ordering. International shipping is calculated on a per order basis. Please contact us for a quotation BEFORE placing your order, or you will be notified of any additional charges before your order is despatched.

If you have any queries relating to the delivery of your order, please contact us on 023 8022 8668 or complete our contact form.

Events Outside Our Control

The Company reserves the right to defer the date of delivery of the Goods, or to cancel the Contract or reduce the volume of the Goods ordered by the Customer (without liability to the Customer) if it is prevented from, or delayed in, the carrying on of its business (wholly or in part) due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers, or any inability or delay in obtaining Goods of adequate or suitable materials, or the failure or demise of any source of supply.

Stock Availability

We endeavour to keep in stock, or available, all items that we advertise for sale, however there can be occasions where this is not the case, which could be as a result of production difficulties, unexpected demand or any other reason. In the event that a product is unavailable for whatever reason, we will contact you to ask you whether you would like us to supply a suitable alternative product. We will not supply you with an alternative product unless we receive instruction from you that you wish us to do so. If you opt not to purchase an alternative product, we will refund the full value of the product and any applicable carriage charges.

Risk and Title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


The VAT element of each purchase is clearly detailed on the invoice that will be provided to you.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a mis-pricing.

Please note, online prices do not always match store prices.


If the Goods supplied by the Company carry a manufacturer’s warranty the Company will so far as possible assign the benefit thereof to the Buyer.

No condition is made or to be implied nor is any warranty given or to be implied as to life or wear of the Goods supplied or that they will be suitable for any particular purpose or for use under any specific conditions notwithstanding that such purpose or conditions may be known or made known to the Company.

Returns and Refunds

Item(s) not required

We will endeavour to provide as much information on our website as we can to allow you to make an informed decision about your purchase. Regardless of this, there is always the possibility that the product isn’t quite what you were looking for, or you might have ordered the wrong item by mistake.

Should you require to return/ cancel any item, we will allow you to do so within 14 days of receipt of the item for a full refund or exchange.
To begin the process of returning any item(s) back to us please firstly contact us on 023 8022 8668 or complete our contact form.

You will have to arrange the return of the goods yourself and we strongly advise that this is sent on a tracked service as we cannot be held responsible for any losses incurred in transit back to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original and the return shipping will be deducted from your refund.

If you refuse to accept a delivery from our courier, we will charge you the cost of having the delivery returned to us.
If you change your mind after your goods have been dispatched, we will charge you the cost of having the goods returned.

If returning an item back to us, once received, our sales team will email you confirming receipt of your item(s). If you do not receive an email within 3-4 working days, please complete our contact form or call 023 8022 8668. Failure to notify us within this timeframe may prevent an investigation taking place with no final resolution being offered, therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-dispatched.

If the item has passed approval for a refund once inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will refund any amount due to you within 14 days from the day we receive the item(s) back.

Please note, you will only be eligible for a refund provided that you return the goods to us in perfect condition and the goods to be returned must be unused, unopened and in their original packaging (where applicable). We are unable to accept return of products that are not in original, undamaged packaging and in original condition.

Incorrectly Supplied Items

In the rare case that we mistakenly supply any incorrect item(s), please notify us within 48 hours of receipt on 023 8022 8668 or complete our contact form.
We will then arrange to pick up the item(s) and give you the correct replacement. We will endeavour to send you the correct replacement the next working day depending on the time of day that we are notified.

Faulty or Damaged item(s):

We only stock the very best quality items from our professional suppliers however, occasionally an item may be received that has a fault or has been damaged in transit.
If upon receipt of any item(s) there seems to be a fault* or the item(s) has been damaged** in transit, please notify us within 48 hours of receipt on 023 8022 8668 or complete our contact form.

We will then arrange for the item(s) to be picked up for inspection. Once we have inspected and investigated whether there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s) and any carriage costs incurred.

*Faulty Items: Should your item(s) become faulty within 30 days of receipt, we will collect the item(s) for inspection and then if found to be faulty we will replace the item(s) or refund you in full.

**Damaged Items: It is advisable to inspect the goods prior to signing for delivery. If you can see any damage to the packaging please sign for the goods as ‘damaged’. If this is not possible please ensure you sign for the goods as ‘unexamined’ to allow us to take any claims up with our delivery partners if necessary.

Import Duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations for the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirements that such communications should be in writing.

For details of how we will process your data and communicate with you for other purposes if you have provided consent, please refer to our Privacy Policy.
This condition does not affect your statutory rights.


All notices given by you to us must be given to Express Weldcare Services Limited at Unit B3 Empress Park, Empress Rd, Southampton SO14 0JX. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any other of the ways specified in the previous paragraph under the heading ‘Written communications’. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with these terms and conditions.


If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

Our Right to Vary These Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or any other changes. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Contract Information and Governing Law

A Contract is formed between you and Express Weldcare Services Limited only when you have received confirmation that your order has been dispatched and you are notified of the order/dispatch number on the screen and by email.

For the avoidance of doubt the Contract will be deemed to have been concluded in the United Kingdom and shall be governed by and construed in accordance with English Law and you and Express Weldcare Services Limited will agree to submit to the non-exclusive jurisdiction of the English Courts.

The contract between you and us will be conducted in English.


All of the design of this website, its graphics, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Express Weldcare Services Limited or their designers and content and technology providers. All Rights Reserved.

You are permitted to copy and to print all or part of this website for the purpose only of placing an order with Express Weldcare Services Limited. Any other use or reproduction of

this website or any of its components is strictly prohibited without the prior written permission of Express Weldcare Services Limited.


Whilst great care has been taken to ensure that the information on this website is accurate, information as to price may be subject to change without notice. Without in any way reducing or affecting you statutory rights, Express Weldcare Services Limited makes no representations or warranties either that the information in or accessible via this website is accurate, complete or current, nor of any other kind, express or implied, with respect to this website or the products, information, materials or content including, without limitation, warranties of merchantability and/or fitness of any product for a particular purpose.

Our Liability

A) We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

B) Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

C) This does not include or limit in any way our liability:

a) For death or personal injury caused by our negligence;

b) Under section 2(3) of the Consumer Protection Act 1987;

c) For fraud or fraudulent misrepresentation; or

d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability,

D) We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

a) loss of income or revenue b) loss of business
c) loss of profits or contracts d) loss of anticipated savings e) loss of data, or

f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise even if foreseeable];

Provided that this clause D shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause A or clause B or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause D.

Statutory Rights

Your Statutory Rights are unaffected by anything appearing in these terms and conditions.